SOS 1/87: 112 - English Version

jeudi 16 mars 2023

112 - English Version

- English Version -

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112 is a free number and can be reached even if the network is down or if you run out of credit. It can be reached 24 hours a day, 7 days a week.

This number works in the 28 countries of the European Union, as well as in Norway, Iceland, Switzerland, Israel, the USA on certain networks, and since 2017 in India.

Normally each country is able to respond in several European languages to a tourist in distress.

112 can be dialed in case of a theft, a malaise, a serious injury, a fire or a road accident.

It is the only number for emergencies. It is very useful for tourists who do not necessarily know the emergency numbers of the country they are visiting.

HERE ARE SOME TIPS
TO PROPERLY ALERT THE FIRE DEPARTMENT:

When you call the fire department at 112, your alert message should be as specific as possible. Always remember that the rescue service has absolutely no idea what is going on near you. The rescue resources that will be sent depend on what you say.

To be heard, it is important to speak clearly and calmly. Here's what to say, preferably in this order:

A- identify yourself:
1- give your name,
2- give the phone number you are calling from. The latter will allow the emergency services to call you back, for example if there is a problem finding the place.

Do not hang up first:
Wait for instructions from the emergency service.

B- Explain where you are and how to get to the accident site:
1- Give the precise address of the place where you are.
2- Do not forget the municipality.
3- If you are in a private home, specify how to get there (door number, floor, intercom code if there is one at the entrance...)

C- Give the nature of the accident:
1- Explain if it is a domestic accident, a traffic accident, a malaise on the public road, a sick person at home...
2- Describe precisely what happened
3- Specify the number and the apparent condition of the victims.

D- Describe what you saw, if possible:
1- The number of victims
2- Their sex and approximate age
3- Their apparent condition (talking, bleeding, sweating, breathing...)
4- Try not to use medical terms.
5- Their position: standing, sitting, lying on their stomach, lying on their back, lying on their side...
6- The actions taken by yourself or by others present
7- Specify if there are persistent risks: for example a risk of collapse, fire, explosion, collision...

Do not hang up first:

Wait for instructions from the emergency service.

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